Terms and Conditions for Landscaping Pimlico

These Terms and Conditions set out the basis on which landscaping services are supplied by Landscaping Pimlico to residential and commercial clients in the UK. By booking or allowing work to proceed, you agree to be bound by these terms. They are designed to provide clarity on the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to our services. Please read them carefully before confirming any project.

For the purposes of these Terms, references to we, us, and our mean the service provider operating under the landscaping business name, and references to you and your mean the customer commissioning the work. These terms apply to all landscaping services, including garden maintenance, turfing, planting, paving-related landscaping work, fencing, soft landscaping, and related labour, unless a separate written agreement states otherwise.

The scope of work is limited to the services described in the accepted quotation, estimate, or written confirmation. Any additional work requested after booking may be treated as a variation and may incur extra charges. We reserve the right to decline work that is unsafe, unlawful, impractical, or outside our competence. If a site inspection is required to prepare a quotation, the quotation may be based on visible conditions only unless stated otherwise.

Booking Process

Bookings are normally made after an enquiry, site review, or exchange of project details. A booking is not confirmed until we have issued written acceptance, the required deposit has been received where applicable, and any key information needed to begin the work has been provided by you. The Landscaping Pimlico booking process is intended to ensure that the proposed work is properly specified and scheduled.

You must provide accurate information about the site, access, existing structures, utilities, and any relevant restrictions. This includes telling us about underground services, recent building work, protected trees, drainage issues, or any other matter that may affect safe delivery. If the information provided is incomplete or inaccurate, we may revise the quotation, change the timetable, or withdraw from the booking if necessary.

Dates and time slots are offered subject to availability and may be affected by weather, supply issues, or earlier overruns on other projects. We will use reasonable efforts to keep to agreed timings, but arrival times are estimates only unless a fixed appointment window has been expressly agreed in writing. Where access is delayed or unavailable, additional waiting time may be charged at our standard rate.

Any materials specified in the quotation remain subject to availability and may be substituted with equivalent materials if the original item becomes unavailable, discontinued, or commercially impractical to source. We will aim to discuss material changes with you in advance. If the change materially affects the appearance or performance of the project, you may be offered the option to accept the substitute, agree a revised cost, or amend the scope of work.

Prices and Payment

Prices are usually stated in the quotation and may be fixed, estimated, or based on time and materials. Unless expressly stated otherwise, all prices are in pounds sterling and may be subject to VAT where applicable. A quotation is valid only for the period stated in writing, or if no period is given, for a reasonable time having regard to market conditions and supplier pricing.

For many landscaping services, a deposit may be required to secure materials, allocate labour, and reserve the work date. Deposits are non-refundable except where required by law or where we cancel the service without lawful cause. The balance must be paid according to the payment schedule agreed in advance. We may require stage payments for larger projects, especially where significant materials or multiple visits are involved.

Unless otherwise agreed, payment is due immediately upon completion of the work or within the period stated on the invoice. We accept payment only by the methods specified in the invoice or booking confirmation. Late payment may result in suspension of further work, recovery action, and interest or compensation charges where permitted by law. Any bank charges, collection costs, or legal fees incurred in recovering overdue sums may be added to the amount owed to the extent allowed by law.

Where the project includes materials purchased specifically for your job, these may be ordered in advance and may require full or partial payment before procurement. Special-order items, bespoke features, or non-returnable goods may not be cancelable once ordered. If you request changes after ordering, additional costs may arise and may need to be paid before the revised work proceeds.

Cancellations and Rescheduling

You may request to cancel or reschedule a booking by giving reasonable notice. However, if we have already committed labour, purchased materials, or incurred preparation costs, you may remain responsible for those costs. The amount retained or charged will be based on the actual losses reasonably incurred by us up to the point of cancellation.

If you cancel a confirmed booking at short notice, particularly where a team has been allocated exclusively to your project, we may charge a cancellation fee. This fee is intended to cover lost time, administration, and non-recoverable expenses. The closer the cancellation is to the planned start date, the more likely it is that a substantial proportion of the scheduled value may be charged, provided that any deduction is fair and lawful.

We may need to reschedule because of severe weather, supply disruption, illness, safety concerns, equipment failure, or circumstances beyond our reasonable control. In such cases, we will seek to provide a new date as soon as reasonably practicable. If the change is due to our inability to perform the service and no alternative can be arranged within a reasonable time, you may be entitled to cancel the affected part of the contract and receive any refund due for undelivered work.

Where access is not available on the agreed day, or where the site is not ready for work to commence, we may treat this as a customer cancellation for the purposes of charging or rescheduling. Examples include locked gates, blocked driveways, unremoved obstacles, or failure to obtain necessary permissions. It is your responsibility to ensure the site is ready and accessible at the agreed time.

Customer Responsibilities

You must ensure that the site is safe and that any known hazards are disclosed before work begins. This includes unstable surfaces, hidden services, asbestos-containing materials, unsafe structures, aggressive animals, contamination, or other risks. You are responsible for obtaining any permissions required from landlords, managing agents, freeholders, neighbours, or local authorities unless we expressly agree in writing to assist with those arrangements.

Where landscaping work may affect boundaries, levels, drainage, lighting, or planting close to structures, you should confirm ownership and obtain any relevant approvals before the project starts. We do not determine legal boundaries or ownership and are not responsible for disputes between neighbours or third parties. If a complaint or challenge arises because approvals were not obtained, any resulting delay or additional work may be chargeable.

Any plant, turf, stone, timber, or hard landscaping product supplied by nature or by external manufacturers may vary in colour, texture, size, shape, or finish. Minor variations are normal and do not constitute a defect. Natural materials may also change appearance over time due to weathering, settling, seasonal growth, or regular use. These characteristics are not covered as faults unless they result from poor installation or a failure to use reasonable care and skill.

Liability and Limitations

We will carry out services with reasonable care and skill and in line with the description agreed at booking. If we fail to do so, we may at our option return to remedy the issue, reduce the price, or provide another appropriate remedy in accordance with applicable consumer law. Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Our liability is limited to losses that are reasonably foreseeable and directly caused by our breach of contract or negligence. We are not responsible for indirect or consequential loss, including loss of enjoyment, loss of use, loss of profit, or business interruption, except where such exclusion is prohibited by law. This limitation does not affect your statutory rights as a consumer or your rights where damage is caused by our fraud, gross negligence, or wilful misconduct.

We are not liable for pre-existing defects, hidden conditions, defective substrates, underground obstructions, poor drainage, settlement, or faults in third-party work unless we have expressly undertaken responsibility for that area. If we discover conditions that make safe completion impossible or materially change the cost or duration of the project, we may pause the work, recommend variations, or withdraw from the contract with payment due for work already completed.

You are responsible for protecting valuables, fragile items, ornaments, vehicles, and personal property before work begins. While we will take reasonable care on site, we cannot accept responsibility for damage caused by items left in work areas, unsecured possessions, or failure to follow agreed protective measures. Any claim for damage must be reported promptly and supported by relevant evidence so that it can be assessed fairly.

Waste, Disposal and Environmental Compliance

Waste generated during landscaping projects may include soil, turf, hedge cuttings, branches, timber offcuts, packaging, stone, broken paving, and other green or inert materials. Unless otherwise agreed, we may remove waste from site and arrange lawful disposal or recycling in accordance with applicable UK waste regulations. Waste management charges, if applicable, will be set out in the quotation or added where unforeseen quantities arise.

You acknowledge that waste must be handled responsibly and that we may separate materials for reuse, recycling, composting, or licensed disposal. We do not dispose of hazardous waste, controlled substances, asbestos, oils, chemicals, clinical waste, or contaminated materials unless expressly agreed and legally permitted. If such materials are encountered unexpectedly, work may be stopped until the issue is resolved by the appropriate specialist.

We will comply with environmental obligations relevant to our services, including duty-of-care requirements for waste transfer, transport, and disposal. Where a waste transfer note, receipt, or other record is required, we may retain or provide the relevant documentation in line with legal and administrative requirements. If you choose to keep waste on site, you are responsible for its lawful storage, onward removal, and disposal.

Soil, spoil, rubble, and arisings may be bulky and expensive to transport. For this reason, quotes may specify assumed waste volumes. If actual waste exceeds the estimated quantity, additional charges may apply. We will try to identify likely volume constraints before work begins, but quotations are based on the information available at the time and may need adjustment where the site contains more waste than expected.

Materials, Planting and Aftercare

Where plants, turf, shrubs, trees, or seasonal displays are supplied, their successful establishment can depend on weather, watering, soil condition, light levels, and aftercare. We can only guarantee that the items supplied or installed are consistent with the agreed specification at the time of delivery or planting. We do not guarantee future growth, flowering, colour retention, or survival unless a written guarantee is expressly provided.

Aftercare instructions may be given verbally or in writing, and you are responsible for following them once the work has been completed. Failure to water, protect, feed, prune, or maintain plants appropriately may lead to deterioration for which we are not responsible. Where we provide a maintenance arrangement, the scope of that service will be determined by the relevant agreement and not by any general assumption.

If materials are supplied by you, we are not responsible for defects, shortages, unsuitable quality, or incompatibility unless we knowingly proceed despite obvious concerns and fail to warn you. When customer-supplied materials are used, we may refuse to install items that appear unsafe, damaged, non-compliant, or unsuitable for the intended purpose. If installation is delayed due to defective materials, the delay may be chargeable.

Health, Safety and Site Conditions

We may stop work immediately if we consider that continuing would place anyone at risk or would breach health and safety requirements. This includes adverse weather, unsafe ground, the presence of dangerous materials, or interference by unauthorised persons. In such circumstances, we will not be responsible for delays or incomplete work caused by the need to act safely.

You must keep children, pets, visitors, and unauthorised persons away from the working area while the service is underway. Tools, machinery, chemicals, and materials may pose a risk if misused or handled by others. We reserve the right to leave a site if access cannot be controlled safely, and any return visit may be subject to additional charges.

We may use subcontractors, specialist trades, or approved waste carriers where necessary to complete the service efficiently or lawfully. If subcontractors are engaged, they must meet the relevant standards expected of the work, but you remain bound by these Terms in relation to payment, access, and site readiness. Any additional terms applicable to specialist work will be notified to you where relevant.

Changes, Complaints and Termination

If you wish to change the agreed scope, you must request the change in writing or by another recorded method. We will confirm whether the change is possible and whether it affects price, timing, materials, or staffing. No variation will be binding until accepted by us, and urgent verbal instructions on site may be charged if they require immediate action or rework.

If you believe there is an issue with the service, you should notify us promptly so that we can inspect the matter and consider a remedy. Delayed notification may make it harder to identify the cause of any problem or to limit further loss. Where a remedy is available, we may choose to re-perform the work, correct a defect, or offer another lawful solution.

We may terminate or suspend the contract if you materially breach these Terms, fail to pay on time, withhold necessary information, or create unsafe working conditions. In such cases, you may be charged for work completed, materials ordered, and reasonable losses caused by the breach. Either party may also terminate the contract if the other party becomes insolvent or otherwise unable to meet its obligations.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another part of the UK. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in force.

Nothing in these Terms is intended to limit any rights you have under applicable UK consumer legislation, including rights relating to services not carried out with reasonable care and skill or goods not as described. If a dispute arises, we encourage the parties to seek an informal resolution first, but this does not affect either party’s legal rights. These Terms are intended to operate fairly and transparently alongside your statutory protections.

By booking or proceeding with landscaping services, you confirm that you have read, understood, and accepted these Terms and Conditions in full. They form the basis of the agreement between you and us for the supply of landscaping services. Landscaping Pimlico may update these Terms from time to time, but the version in force when your booking is confirmed will apply to that project unless a later change is agreed in writing.